POTS Line Replacement in Southern Indiana

AT&T copper retirement · Southern Indiana

AT&T is retiring its traditional copper phone lines across Indiana, and the change has reached Clark and Floyd counties. If your business still runs its main number, fax, alarm panel or elevator on copper, we’ll move every line for you, and you keep your numbers. Try it first with a free 14-day trial, free loaner phones and on-site setup in Southern Indiana.

Call (502) 430-1234

Try It Free for 14 Days

Questions first? Call (502) 430-1234 for a free line review, Mon–Fri, 8am–5pm.

What’s happening to copper lines in Southern Indiana

AT&T has said it is working to exit its legacy copper network across the large majority of its wireline footprint by the end of 2029. It’s doing this in stages, area by area, and Southern Indiana is already part of the process.

Galena exchange, Floyd County. The FCC has authorized AT&T to stop providing traditional landline service in parts of the Galena exchange on or after June 30, 2026. That date has passed, so shut-offs there can already be happening.
New Washington exchange, Clark County. Parts of the New Washington exchange are authorized for shut-off on or after November 15, 2026.
New Albany, Jeffersonville, Clarksville, Sellersburg and Charlestown. These towns aren’t on AT&T’s published shut-off lists yet, but that can change with each new filing.
Indiana law lets AT&T step back. Since 2014, Indiana law has let AT&T drop its carrier-of-last-resort duty in any part of its territory by notifying the Indiana Utility Regulatory Commission (IURC). AT&T still needs FCC approval before it shuts off service.

Bottom line: AT&T notifies affected customers by mail, so a letter about your phone service is your cue to plan ahead. Don’t wait for the shut-off date. Moving early gives you time to keep your numbers, test your fax and alarm lines, and switch over on your schedule.

The lines businesses forget about

Most businesses moved their main phones years ago. The copper that’s left tends to be the quiet lines nobody thinks about until they stop working:

Main and back-office lines. Older lines still ringing at a front desk, warehouse or back office.
Fax lines. Medical, legal, insurance and government paperwork. See business fax options
Alarm and security panels. Burglar alarm dialers that report to a monitoring center.
Fire alarm panels. Life-safety lines with code requirements.
Elevator emergency phones. The phone in every cab.

Not sure what’s still on copper? Call (502) 430-1234 for a free line review and we’ll find out.

How we move you off copper

1. Start with a free 14-day trial. We provide free loaner phones so you can try the service before you commit.

2. Find every line. We go through your phone bill and your building and list every copper line, what it’s connected to and who monitors it.

3. The right replacement for each line. Main lines and staff phones move to our cloud phone system. Fax lines get your choice of cloud fax, fax-to-email, or an adapter that keeps your existing fax machine working. Alarm and elevator lines move to a battery-backed device, and we coordinate with your alarm company on fire panels. More on alarm and elevator lines

4. Keep your numbers. You keep your existing phone numbers when you switch.

5. On-site setup. We set everything up at your Southern Indiana office and train your team on the new phones.

What you get

Seats from $19.99, with volume discounts available
Free 14-day trial with free loaner phones
On-site setup at your Southern Indiana office
Keep your existing numbers
The ConnectUC mobile app puts your business line on your cell phone
Local support from our Louisville team

See all our business phone service in Southern Indiana, or read about POTS line replacement in Louisville and Kentucky.

Southern Indiana POTS replacement FAQs

Is AT&T shutting off copper phone lines in Southern Indiana?

Yes, in stages. The FCC has authorized shut-offs in parts of the Galena exchange in Floyd County on or after June 30, 2026, and in parts of the New Washington exchange in Clark County on or after November 15, 2026. AT&T has said it is working to exit copper across most of its footprint by the end of 2029.

My business is in New Albany or Jeffersonville. Am I affected?

Not yet, based on AT&T’s published lists. New Albany, Jeffersonville, Clarksville, Sellersburg and Charlestown aren’t on them, but later filings could add them. AT&T notifies affected customers by mail.

Can I keep my phone numbers?

Yes. You keep your existing numbers when you switch to Louisville Telecom.

What about my alarm, fire panel and elevator lines?

Alarm and elevator lines move to a battery-backed device. Fire panels have code requirements, so we coordinate with your alarm company on those.

How do I find out which of my lines are copper?

Call (502) 430-1234 for a free line review. We’ll look at what you have, tell you which lines are copper, and lay out your options with no pressure.