Phone Systems for Medical and Dental Offices

When the front desk is checking someone in, the phone still has to be answered. We set up phones that help your staff keep up with patient calls, from a local team in Louisville.

Call (502) 430-1234 Contact Us

Receptionist in a white coat wearing a headset, taking a patient call at a front desk

What we hear from Louisville practices

Morning call rushes

Appointment, refill and billing calls all land at once, and patients end up on hold or in voicemail.

Greetings that never get updated

Changing a holiday message or an office-closed greeting shouldn’t take a service ticket.

Staff using personal cell phones

Providers and staff return patient calls from their own phones, which exposes personal numbers.

Fax still matters

Referrals, records and pharmacy requests still arrive by fax, and the old fax line is one more copper bill.

Features that fit a practice

Everything is set up around how your front desk works, then adjusted as your practice changes. Learn more about our cloud communications.

HIPAA compliant, and we sign Business Associate Agreements (BAAs)
Auto attendant that routes callers to scheduling, billing or a nurse line
Greetings and office hours you can change remotely
Call queues so patients wait in line instead of hitting voicemail
Paging across the office
ConnectUC mobile app so staff call from the office number, not their cell
Fax your way: cloud fax, fax-to-email or a fax adapter
Simple texting on seats with a direct number (approved 10DLC registration required)
Orbit AI receptionist for after-hours and overflow calls paid add-on
Call recording included on every plan at no extra charge
Call center tools for larger front-desk teams paid add-on

How switching works

Call us and talk it through.Tell us how your phones are used today and we’ll map out the setup with you.
Try it free for 14 days.No credit card. We bring free loaner phones and set them up for you, on site in Louisville and Southern Indiana.
Keep your numbers.We port your existing numbers, which usually takes about 10 business days. Your current service keeps working until the move is done.
Go live with backup.Our 60-day service guarantee covers service quality issues, and our local team stays your point of contact.

What it costs

Seats are $19.99 per seat (standard rate), with volume discounts as you add seats. Extra extension lines are $6.99. Call recording is included on every plan at no extra charge. Taxes and fees are extra. Teams calling, the Orbit AI receptionist, call center and cloud messaging are paid add-ons, so you only pay for what you use. Want to compare with your current bill? Try the pricing calculator.

Louisville Telecom is HIPAA compliant, and we sign Business Associate Agreements (BAAs) with healthcare practices.

Questions we hear from medical and dental offices

Is your phone system HIPAA compliant?

Yes. Louisville Telecom is HIPAA compliant, and we sign Business Associate Agreements (BAAs) with healthcare practices.

Is call recording included?

Yes. Call recording is included on every plan at no extra charge.

Can we keep our office phone number?

Yes. We port your existing numbers, which usually takes about 10 business days. Your current service keeps working until the move is complete.

What happens to our fax line?

You can switch to cloud fax, have faxes delivered to email, or keep your fax machine on an adapter. We help you pick what fits your workflow.

Can staff return patient calls from their cell phones?

Yes. With the ConnectUC mobile app, staff can call from the practice number so their personal cell numbers stay private.

Can an AI receptionist handle after-hours calls?

Yes. The Orbit AI receptionist is a paid add-on that can answer after hours or when your front desk is busy, answer common questions and pass callers to your team when a person is needed.

How do we try it?

Call (502) 430-1234. We offer a 14-day free trial with no credit card, plus free loaner phones and setup.

Try it free for 14 days

Free loaner phones, free setup, no credit card. Talk to a real person on our Louisville team.