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Business Phone Systems for Retail Stores

When the store is busy, the phone keeps ringing. We set up phones that help your staff handle calls without leaving customers at the counter, with hands-on support from our Louisville team.

Store employee taking a call on her phone at the counter of a supply store

What we hear from Louisville retailers

Calls during the rush

Staff can’t help the person in front of them and answer “are you open?” calls at the same time.

Every location does it differently

Each store answers, transfers and closes the phones its own way.

Holiday hours changes

Updating greetings for holidays and special hours is a chore, so it often doesn’t get done.

Too many vendors

Phones, internet, cameras and POS from different companies means nobody owns the problem.

Features that fit a store

We build one call flow you can roll out across every location, then fine-tune it per store. Learn more about our cloud communications.

How switching works

  1. Call us and talk it through.Tell us how your phones are used today and we’ll map out the setup with you.
  2. Try it free for 14 days.No credit card. We bring free loaner phones and set them up for you, on site in Louisville and Southern Indiana.
  3. Keep your numbers.We port your existing numbers, which usually takes about 10 business days. Your current service keeps working until the move is done.
  4. Go live with backup.Our 60-day service guarantee covers service quality issues, and our local team stays your point of contact.

What it costs

Seats are $19.99 per seat (standard rate), with volume discounts as you add seats. Extra extension lines are $6.99. Call recording is included on every plan at no extra charge. Taxes and fees are extra. Teams calling, the Orbit AI receptionist, call center and cloud messaging are paid add-ons, so you only pay for what you use. Want to compare with your current bill? Try the pricing calculator.

Questions we hear from retailers

Can we manage several store locations on one system?

Yes. All your locations can run on one system with consistent call handling, while each store keeps its own number and hours.

How hard is it to change holiday hours?

Not hard. Holiday schedules and greetings are easy to change, and our team can help set them up ahead of busy seasons.

Can an AI receptionist answer basic questions?

Yes. The Orbit AI receptionist, a paid add-on, can answer common questions like hours and directions and pass callers to staff when needed.

Can we keep our store phone numbers?

Yes. We port your existing numbers, usually in about 10 business days, and your current service keeps working until the move is complete.

Do you come on site?

Yes. In Louisville and Southern Indiana we set up free loaner phones on site during your 14-day free trial.

Try it free for 14 days

Free loaner phones, free setup, no credit card. Talk to a real person on our Louisville team.