Phone Systems for Insurance Agencies

Clients call when something has gone wrong, so your agency needs to be easy to reach. We set up phones that keep agents connected in the office or on the road, with local support from our Louisville team.

Call (502) 430-1234 Contact Us

Two agency team members wearing headsets, working together at a laptop in an office

What we hear from Louisville agencies

Claims calls come in waves

After a storm or a busy renewal season, calls spike, and clients can’t wait on hold forever.

Producers on the road

Agents visit clients and prospects, but calls still go to the office desk phone.

Quotes lost in voicemail

A prospect who leaves a voicemail for a quote may have already bought from someone else by the time you call back.

Rising phone bills

Older phone lines keep costing more while doing less.

Features that fit an agency

We map your call flow around service, sales and claims so each caller reaches the right person quickly. Learn more about our cloud communications.

Call queues for service, sales and claims lines
ConnectUC mobile app so producers call from the agency number anywhere
Voicemail to email so messages don’t sit unheard
Call recording included on every plan at no extra charge
Simple texting on seats with a direct number (approved 10DLC registration required)
Video meetings for remote client conversations
Local, personal support from our Louisville team
Cloud messaging for renewal and payment reminders paid add-on
Orbit AI receptionist for overflow and after-hours calls paid add-on
Microsoft Teams calling paid add-on

How switching works

Call us and talk it through.Tell us how your phones are used today and we’ll map out the setup with you.
Try it free for 14 days.No credit card. We bring free loaner phones and set them up for you, on site in Louisville and Southern Indiana.
Keep your numbers.We port your existing numbers, which usually takes about 10 business days. Your current service keeps working until the move is done.
Go live with backup.Our 60-day service guarantee covers service quality issues, and our local team stays your point of contact.

What it costs

Seats are $19.99 per seat (standard rate), with volume discounts as you add seats. Extra extension lines are $6.99. Call recording is included on every plan at no extra charge. Taxes and fees are extra. Teams calling, the Orbit AI receptionist, call center and cloud messaging are paid add-ons, so you only pay for what you use. Want to compare with your current bill? Try the pricing calculator.

Questions we hear from insurance agencies

Can our agents take office calls on their cell phones?

Yes. With the ConnectUC mobile app, agents can make and take calls on the agency number from anywhere, without sharing personal cell numbers.

Can we text clients from our agency number?

Simple texting is included on seats with a direct number. Business texting needs an approved 10DLC campaign registration, and we walk you through it. Bulk reminders use the cloud messaging add-on.

What happens when call volume spikes?

Call queues hold callers in order and route them to the next available person. The Orbit AI receptionist, a paid add-on, can also answer overflow and after-hours calls.

Can we keep our agency phone numbers?

Yes. Porting usually takes about 10 business days, and your current service keeps working until the move is complete.

Is there a guarantee?

Yes. Our 60-day service guarantee covers service quality issues.

Try it free for 14 days

Free loaner phones, free setup, no credit card. Talk to a real person on our Louisville team.