For property managers, building owners and facility managers · Louisville, KY
AT&T is retiring its copper phone lines, and the lines your burglar and security alarms and elevator emergency phones depend on are often still copper. Louisville Telecom replaces alarm and elevator lines with a dedicated line replacement device with battery backup. Our own team does the work, and you keep your numbers.
Call (502) 430-1234 for a free line review.
AT&T is phasing out copper in stages. In Louisville, traditional lines have been grandfathered since October 15, 2025: AT&T won’t accept new lines, moves or changes. The FCC has approved shut-offs in parts of more than 100 Kentucky wire centers. As of this writing, there’s no shut-off date for the Louisville metro wire centers, but copper isn’t coming back.
If the copper line behind a security alarm or elevator emergency phone goes dead, that equipment may not be able to call out when it’s needed most. A dead line is easy to miss until there’s an emergency, so it’s better to plan the replacement on your schedule.
Fire alarm panels: fire panels have their own code requirements. Call (502) 430-1234 and we’ll review your panel and recommend the right replacement option with you and your alarm company.
1. Call for a free line review. Call (502) 430-1234. We find the copper lines in your building and what each one is connected to.
2. We install the device. Our own team installs a dedicated line replacement device with battery backup for your alarm and elevator lines. We work with you and your alarm company to schedule the cutover.
3. We move your numbers and test with you. You keep your existing numbers. Porting usually takes about 10 business days. We test with you and your alarm company before we cut over.
Replacing other phone lines too? See our POTS line replacement service.
Louisville Telecom is part of a local company serving Louisville businesses since 2007, with more than 3,000 phone seats and 600+ business clients. The work is done entirely by our own team.
Will my alarm company still receive signals?
We test with you and your alarm company before we cut over.
What if the power goes out?
The line replacement device we install for alarm and elevator lines has a battery backup, so it keeps working during a power outage.
Can you replace my fire alarm panel line?
Yes, we can help. Fire panels have their own code requirements, so we start with a free review of your panel and work with your alarm company on the right option. Call (502) 430-1234.
Do I keep my numbers?
Yes. You keep your existing numbers.
How long does it take?
Number porting usually takes about 10 business days.
Call for a free line review and we’ll tell you which of your building’s lines are still on copper and what it takes to replace them.
(502) 430-1234 · Mon–Fri, 8am–5pm
