Faq’s

Got Questions About Voip?

Got questons about VoIP? Don’t worry. You’re not alone. Here are some of our most frequently asked questons about VoIP phones
Yes, you can use your existing business phone numbers through the process known as porting.
VoIP works with any phone number you own, including local numbers, cell phones, and toll-free phone numbers. We'll even provide you with a temporary number with your caller ID as you transition.
Follow our advice to learn how to move your phone numbers from your existing service provider. Louisville Telecom offers free number porting with every account.
Voice over internet protocol (VoIP) is a technology used to engage in voice and video calls over an internet connection. A VoIP phone will offer more features than a regular landline.
Setting up a phone system for businesses is easy. After you sign up, you can begin calling with an app you download to your computer or cell phone. From there, you can customize calling features, such as call forwarding and auto attendants, from a simple online portal.
VoIP works perfectly on almost any high-speed internet connection like cable, DSL, and fiber.
Louisville Telecom will provide free VoIP phones, all you need to do is plug them in. You can even use old telephones with a VoIP adapter. No technical skills are needed to enjoy your VoIP phone system.
VoIP completes phone calls using the internet instead of using the analog telephone system. The biggest difference is that you can work anywhere without running wires or expensive hardware.
A VoIP phone system offers built-in functionality such as a mobile app, video conferencing, and voicemail-to-email delivery, and more. You can also get a complimentary toll-free number as well.
Today's VoIP solutions don't require any bulky equipment, PBX hardware, or technical training.
Yes. Unlike landlines, you can complete phone calls using your Wi-Fi router. Voice over Internet Protocol (Voice over IP) has error-checking into the core of every data packet. VoIP works over Wi-Fi on all your mobile devices like your laptop, tablet, or smartphone. You can take business phone calls anywhere.
Although we recommend using a wired Ethernet connection, you can certainly work remotely using just a wireless internet connection.

To use Voice over IP, you need to have a phone capable of Voice over Internet Protocol (VoIP).
These phones come in two varieties:

  • Desk phones: These IP phones resemble your typical office phone, but they function over your internet service. Traditional phone lines aren't used but an Ethernet cable is connected to your switch or router.
  • Softphones: You can download a business phone app to your iOS or Android mobile phone. There's no setup required. Download the app, sign in, and begin placing and receiving incoming calls on your phone. With cloud-based call routing, your desk and mobile phone can ring simultaneously.
Louisville Telecom offers price plans designed to meet the needs of today's businesses. We guarantee you will like our service. If you are not happy, you are free to leave. We don't want unhappy customers.
Every business phone plan includes unlimited nationwide calling and professional calling features (auto attendam, on-hold music, call forwarding, and more) enjoyed by small businesses and enterprises.
In theory, a VoIP phone will work anywhere you have a high-speed internet connection. If you have an internet connection, you'll be able to make and receive calls without being tied to one place, like a desk in your office.
However, the result may vary based on the type of VoIP phone you have. For example, if you have a VoIP phone (a physical phone that looks much like a traditional desk phone), you may need to plug it in directly to a wireless router for it to work.
A VoIP softphone, on the other hand, is a software program that runs on your computer or mobile device. A VoIP softphone will work if you are connected to a wireless internet connection, including the high-speed data available on your mobile phone, when using the VoIP phone app.
The biggest difference between a VoIP phone and a traditional landline telephone is that the local telephone provider installs a landline phone in a physical location. On the other hand, a VoIP phone makes and receives calls over the internet and is not limited to a specific location or provider. This way, you can use that phone number from anywhere you have internet access. Because of this, there are two big differences in functionality between VoIP phones and traditional phones. The first is that a VoIP phone will work in any location. If you have an internet connection, you’ll be able to make and receive calls without being tied to one place. And the second difference is that you don’t need a physical phone to make calls. You can make a call using an app on your computer or mobile phone.
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